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內(nèi)訓課件下載
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本周報名客戶展示
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課程編號： 801976做客戶信任的顧問Becoming a Trusted Advisor推薦星級：
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課程分類：
市場營銷系列>>做客戶信任的顧問Becoming a Trusted Advisor
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培訓講師：
課時：
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課程對象：
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報名聯(lián)系：
021-5566 9210， 189 1765 5637（微信） training@021px.com
- 課程背景
- 課程收益
- 課程大綱
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The Simitri Becoming a Trusted Advisor: Building Relationships with Key
Stakeholder Workshop helps participants build quality, long-term business relationships
with managers, colleagues, employees, vendors, clients, partners and other parties.
During the workshop participants learn how to establish trust, build rapport, uncover
needs and gain commitment ensuring a more profitable, two-way relationship where both
parties benefit.
By applying the skills explored during the workshop, participants can move from a vendor
or supplier to that of a Trusted Advisor.
The workshop addresses the following challenges:
• Building relationships with internal & external stakeholders
• Understanding the stakeholders’ real motivators, needs and drivers
• Dealing with difficult stakeholders
What are the benefits for the participants?
By completing this workshop, participants will:
• Uncover their stakeholders’ decision making process
• Use a wide range of skills and strategies to build relationships
• Gain greater control over stakeholder interactions and outcomes
• Display flexibility by adapting to the needs of their stakeholders
• Build better rapport, faster
What topics are covered?
Trusted Advisor
Understanding the Stakeholder
Questions to Ask
Being Persuasive
Control & Power
Saying “No”
Dealing with Difficult Stakeholders
SMART Action Planning
How is the workshop customised to your needs?
Simitri takes a number of steps to ensure the workshop meets the needs of your
organisation, your team and the individuals.
• The Facilitator works with your management team to understand the specific
issues facing your business.
• The Facilitator speaks with each participant to understand his or her background,
needs and objectives.
• The Participants complete a questionnaire creating a case study that they will use
during the workshop for role-plays and exercises.
Through these pre-workshop activities the course becomes more relevant to the
participants, resulting in a higher ‘a(chǎn)bsorption’ level and ensuring immediate use of their
new skills in the workplace.
- 講師介紹
- 在線報名
滬公網(wǎng)安備 31011302003263號;