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課程編號(hào)： 800405管理團(tuán)隊(duì)摩擦沖突Managing Team Conflict推薦星級(jí)：
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課程分類：
綜合管理系列>>管理團(tuán)隊(duì)摩擦沖突Managing Team Conflict
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報(bào)名聯(lián)系：
021-5566 9210， 189 1765 5637（微信） training@021px.com
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Managing Team Conflict
The Simitri Managing Team Conflict Workshop helps participants deal with and
resolve conflict that may emerge between teams or individuals.
By understanding the evolution of conflict, the underlying root cause of the conflict and
the different ways to deal with it, the participants will be better prepared to resolve conflict
in a manner that produces a positive outcome.
The Managing Team Conflict case studies address a variety of team-related conflicts.
The skills taught during the workshop can apply to all interpersonal relationships
including:
• Intra-personal relationships
• Inter-team & intra-team relationships
• Client and supplier relationships
What are the benefits for the participants?
By completing this workshop, participants will:
• Gain greater confidence by viewing conflict as an opportunity, not a barrier
• Improve personal effectiveness when dealing with others
• Improve teamwork skills using a win-win or win-not lose resolution approach
• Use a number of tools and approaches to resolve conflict
• Gain an appreciation of others and look at a situation ‘from their point of view’
What topics are covered?
Understanding Others
Understanding Conflict
Response to Conflict
Recognising the Impact of Conflict
Communication Indicators
Conflict Resolution Tools
Dealing with Difficult People
How is the workshop customised to your needs?
Simitri takes a number of steps to ensure the workshop meets the needs of your
organisation, your team and the individuals.
• The Facilitator works with your management team to understand the specific
issues facing your business.
• The Facilitator speaks with each participant to understand his or her background,
needs and objectives.
• The Participants complete a questionnaire creating a case study that they will use
during the workshop for role-plays and exercises.
Through these pre-workshop activities the course becomes more relevant to the
participants, resulting in a higher ‘a(chǎn)bsorption’ level and ensuring immediate use of their
new skills in the workplace.
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